Contact

Contact us

Use the form below for questions about the site, our tools, content corrections, or media and collaboration enquiries.

What we can help with

Questions about the site and tools

How a tool, guide or page works
Reporting a possible error or accessibility barrier
Media, research or collaboration enquiries
General feedback on the site

What we cannot help with

Advice about your own mortgage

We are not mortgage advisers and cannot tell you whether you will be approved, what you could borrow, or which product or lender to choose. Please do not send confidential financial information such as payslips, bank statements, tax documents, account numbers or credit report contents through this form. Contact a suitably qualified FCA-authorised mortgage adviser directly for anything about your own circumstances.

How to reach us

Current contact details

hello@before-you-apply.comVerified

You can email this mailbox directly, or use the enquiry form below. We do not publish a telephone line. Our business correspondence address is:

Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, United Kingdom

What to expect

Enquiries are reviewed and worked through in order. We do not promise a response time, and we cannot guarantee that every enquiry receives a reply.

Send an enquiry

Use this form for questions about the website, our preparation tools, downloadable preparation packs, content corrections, media or collaboration enquiries, and technical or accessibility problems. We cannot answer questions about your own mortgage circumstances.

Your name (required)

Email address (required)

Telephone (optional)

What is your enquiry about? (required)

Before you write your message

Please do not include confidential financial information. Before You Apply provides educational preparation resources and cannot provide mortgage advice.

Please do not attach or paste payslips, bank statements, tax documents, account numbers or credit report contents.

Your message (required)

Up to 2,000 characters. A short summary is usually enough.

Permissions

We'll use the details you provide to respond to your enquiry. We rely on our legitimate interests to read and reply to what you send us — you are not asked to consent to a reply, and no consent record is created for one. See our Privacy Notice for details. Enquiries are kept for 12 months after our last meaningful contact about them, then deleted unless a separate legal need means we have to keep them longer.

Optional: send me occasional educational preparation updates by email.Marketing emails only — we will not text or telephone you with marketing. Separate and entirely optional, unticked by default, never required to get a reply, and you can ask us to stop at any time.

Protected from automated submissions by Cloudflare Turnstile.

We never sell or share your details.

If something goes wrong

How to raise a concern

Every route below is the same published mailbox, hello@before-you-apply.com, or the form above. There is no separate helpdesk, telephone line or ticket system, and we do not promise a response time or a particular outcome.

A complaint or general service concern

Email us with the page or tool involved and what happened. We read complaints ourselves, record what we decide to change, and reply where a reply is possible.

Trouble signing in or opening a saved plan

Sign-in uses a one-time 6-digit code sent by email and entered in the same browser. Codes expire shortly and work once, so request a new code if one is not accepted. The email also contains a fallback sign-in link. If you are still stuck, email us the address you used — never your answers, codes or financial documents.

Accessibility feedback

Tell us the page, the device or assistive technology you use, and the barrier you hit. Our current position is on the accessibility page.

A suspected privacy or security problem

Email us with enough detail to reproduce it and please do not post it publicly first. Do not include other people's personal data. What we store and how to delete it is set out in our privacy notice.